Refund, Return & Cancellation Policy

1. Refund Policy

We offer refunds under specific conditions:

• Clients must submit a formal refund request with a valid reason
• Refunds are reviewed and processed within 7 business days
• Refund eligibility depends on project progress, service type, and contract terms
• No refunds are issued for completed services or delivered digital products unless a critical failure is proven

2. Return Policy (for physical items only)

If you receive a damaged or incorrect physical item:

• You must report the issue within 48 hours of delivery
• Items must be unused and returned in original packaging
• Return shipping costs may apply unless the error was ours
• We will offer a replacement or refund based on the situation

3. Cancellation Policy

• Subscriptions can be canceled anytime via dashboard or written request
• Active service projects require a valid reason for cancellation
• If a project is canceled after work has begun, partial charges may apply
• Genius Nested Software reserves the right to cancel or suspend services for fraud, non-payment, or inactivity